Last updated: May 19, 2026
Fareboos Technology Ltd (“Fareboos”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, phone number, company name, and password when you register.
- Profile data: job title, profile photo, and preferences you set in the platform.
- Usage data: shipment records, driver assignments, vehicle data, invoices, and other operational data you enter into Fareboos.
- Payment information: billing address and payment method details (processed via PCI-compliant third-party processors — we never store card numbers).
- Communications: emails, support tickets, and messages you send us.
We also collect data automatically when you use our services, including IP addresses, browser type, device identifiers, pages visited, and time spent on each page.
2. How We Use Your Information
- Provide, operate, and improve the Fareboos platform.
- Process transactions and send related information including confirmations and invoices.
- Send SMS, WhatsApp, and email notifications related to your shipments.
- Respond to your comments, questions, and support requests.
- Send marketing and promotional communications (you can opt out at any time).
- Monitor and analyse usage patterns to improve our products.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Comply with legal obligations in Nigeria, Kenya, Ghana, and other jurisdictions where we operate.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers: cloud infrastructure (AWS), SMS/WhatsApp delivery, payments (Flutterwave), and analytics providers under strict confidentiality agreements.
- Your customers: shipment tracking data shared with recipients as part of the service you configure.
- Legal requirements: where required by law, court order, or governmental authority.
- Business transfers: if Fareboos is acquired or merges, your data may be transferred as part of that transaction.
4. Data Retention
We retain your data for as long as your account is active, plus an additional period required by applicable law (typically 7 years for financial records). You may request deletion of your account at any time.
5. Security
We use TLS encryption in transit, AES-256 encryption at rest, bcrypt password hashing, and regular third-party security audits. If you suspect a breach, contact us immediately at support@fareboos.com.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, port, or withdraw consent over your data. Email support@fareboos.com — we will respond within 30 days.
7. Cookies
We use cookies and similar tracking technologies. For details, see our Cookie Policy.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or platform notice at least 30 days before they take effect.